We are easyJet – a FTSE-250 listed, £multi‑billion low‑cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low‑cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
What we’re doing
easyJet’s Infrastructure & Operations team is in the middle of a real transformation. We’re moving from traditional IT service delivery to a product and platform engineering model – and we need someone to hold the connective tissue together.
About the Role
As head of Orchestration, you’ll be the person who makes sure the whole system works: that platforms and products are coherent, that governance enables rather than blocks, that financial performance is visible, and that our third‑party service desk and support services are continuously modernising.
This is a true cross‑functional leadership role. You won’t own a single product or platform – you’ll be the one who makes sure all of them add up to something greater than the sum of their parts.
You have previously / currently worked in IT departments that ran on tickets, SLAs and supplier governance. But you’ve helped transform them into something better: product‑thinking teams, outcome‑based delivery, platforms that engineering teams actually want to use.
You understand the messy middle – the politics, the legacy processes, the people who aren’t sure this change is for them, and you know how to navigate it without losing momentum or trust.
That experience is exactly what we need.
Responsibilities
Lead IT governance or orchestration functions and actively drive the shift from service delivery thinking to product and engineering mindsets.
Work in organisations in mid‑transformation and balance governance that protects with governance that suffocates.
Embed agile ways of working as a philosophy rather than a process you follow and help others embrace.
Manage complex supplier relationships focused on outcomes and experience, not just contractual compliance.
Translate technical trade‑offs into financial and business language and convert financial constraints into clear priorities for technical teams.
Build Communities of Practice that serve as genuine engines for capability growth.
Serve as a servant leader, removing obstacles, building capability, and letting your teams do their best work.
Qualifications
- Key experience in IT governance or orchestration functions.
- Experience working in organisations undergoing mid‑transformation.
- Comfortable with agile thinking and practices.
- Strong supplier relationship management skills with an outcomes focus.
- Ability to translate technical and financial trade‑offs.
- Experience building communities of practice.
- Servant‑leader mindset.
Benefits
- Up to 30% bonus.
- 25 days holiday.
- BAYE, SAYE & Performance share schemes.
- Life Assurance.
- Flexible benefits package.
- Excellent staff travel benefits.
- Pension scheme.
- Discounted staff travel scheme for friends and family.
- Annual credit for discount on easyJet holidays.
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year.
- Electric vehicle lease salary sacrifice scheme.
Location & Hours of Work
We operate a hybrid working policy of 40%-60% of the month spent with colleagues in our Luton Airport Head Office.
Application Process
Interested candidates should apply through our careers portal or directly on LinkedIn with one click apply.
Reasonable Adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.
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