Member Experience Leader — 5-Star Service & Growth

Fitness First Ltd is seeking a passionate Member Experience Manager to join their team in the United Kingdom. Your mission will be to ensure every member has a 5-star experience by leading the team, optimizing member journeys, and improving retention rates.

You will interact with each member, manage training for team adherence to service standards, and take on Duty Manager responsibilities when needed. The role offers a competitive bonus scheme, health and wellness benefits, and professional development opportunities.

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