Technical Services Manager – APT SKIDATA
APT SKIDATA Ltd is a joint venture between SWARCO AG and ASSA ABLOY, delivering integrated parking management, access control and digital mobility solutions across the UK and Ireland. We work with airports, healthcare providers, retail destinations, local authorities and transport operators to deliver reliable, secure and innovative parking and mobility services.
Join APT SKIDATA
We are looking for a Technical Services Manager to lead and develop our Technical Services function. This key leadership role is responsible for improving operational performance, providing technical leadership and oversight, managing complex technical escalations, and developing team capability across our technical support, software support and wider technical services functions.
What You’ll Be Doing
- Leading the Technical Services team and day‑to‑day operational performance
- Managing complex technical escalations, major incidents and problem resolution
- Driving SLA/KPI performance and reducing backlog issues
- Defining and maintaining technical standards, upgrade planning and software lifecycle management
- Developing team capability, training and progression pathways
- Improving communication and collaboration across internal departments
- Supporting hosted, software and digital platform services
- Providing technical oversight for higher‑risk upgrades, changes and customer environments
Profile
What We’re Looking For
Essential
- Strong technical experience within software, hosted systems, infrastructure or technical support environments
- Demonstrable leadership capability, including the ability to influence, coach and support others
- Strong operational, organisational and escalation management skills
- Experience managing complex technical issues and customer escalations
- Excellent communication and stakeholder management skills
- Ability to drive improvements in processes, technical standards and ways of working
- Full UK driving licence
Desirable
- Previous experience leading a technical service, support or engineering team
- Experience managing major incidents
- Experience establishing technical standards, governance or software lifecycle management practices
- Experience developing technical teams and structured training programmes
- Knowledge of ITIL or service management principles
- Experience supporting hosted, cloud or digital platform services
Success Looks Like
- Improved operational performance and service delivery outcomes
- Stronger technical capability across the team
- Reduced dependency on key individuals through effective knowledge sharing and development
- Improved consistency and governance of upgrades and technical changes
- Enhanced customer satisfaction and improved resolution of complex technical issues
- Continuous improvement of technical standards, processes and ways of working
Why Join Us
At APT SKIDATA, you’ll have the opportunity to shape and develop a critical technical function within a growing business. Working with industry‑leading technologies and a diverse customer base, you’ll play a key role in driving technical excellence, operational improvement and team development across our organisation.
Benefits
- 25 days holiday + bank holidays
- Company pension scheme
- Life assurance
- Employee assistance programme
- Cycle to work schemeEmployee discounts portal
- Ongoing training and development opportunities
Spaces The MaylandsMaylands AvenueHemel HempsteadHP2 7TG United KingdomT. +44 20 8421 2411
Information on processing of your personal data is available at https://www.swarco.com/privacy-information-applicants.
No agencies please.
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