Lead Technical Support Team, Escalations & Coaching

Gallagher Security in Warwick is seeking a Technical Support Lead to build a UK-based support team responsible for delivering world-class service across time zones. You will oversee the European Tech Support desk and coach a team of support engineers in troubleshooting and resolving complex issues.

The role requires strong technical knowledge, leadership in customer service, and the ability to foster collaboration among teams. Gallagher offers a supportive environment with a people-first culture, competitive salary, and opportunities for personal growth.

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