Engagement Manager – AI & Process Intelligence

The Role

As an Engagement Manager, you will spearhead our mission of data‑driven business transformation with our customers by owning their end‑to‑end value journey. You will act as a trusted technology and business advisor, helping organisations achieve their strategic goals and realise significant value using the Celonis Process Intelligence Platform. A Value Engineer is responsible for the full end‑to‑end value journey of our customers – landing, expanding, adopting and renewing. Responsibilities include translating customers’ objectives into value assessments or proof‑of‑value projects, helping organisations understand where Celonis fits into their IT landscape and AI strategy, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value‑driven results and secure long‑term partnership agreements. Your skill set combines a strong understanding of technology at both strategic and practical levels with consulting skills around strategic thinking and program management.

Identify & Frame Value

• Discover and translate customers’ strategic priorities into high‑impact Celonis use cases.
• Advise organisations on how Celonis’ platform fits into their existing IT landscape and AI strategy.
• Build demos and business cases, leveraging industry benchmarks and best practices to win new customers.
• Use hands‑on tech skills (SQL/Python) to build out (AI) prototypes to bring the Celonis platform to life for new audiences.
• Communicate the value opportunity and strategic roadmap to C‑Level executives.

Realise Value

• Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement.
• Derive improvement measures in core business functions and initiate improvement actions and enterprise‑wide change initiatives.
• Present results and realised value to senior management and C‑level executives.

Scale Value

• Responsible for the end‑to‑end customer value journey, landing, expanding, adoption and renewing.
• Build a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organisation.
• Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use cases.

Qualifications

Data, Analytics, Applications & IT:
• Good knowledge of Business Software / SaaS applications (e.g. SAP).
• Hands‑on SQL and/or Python skills; experience in collaborating with IT teams; experience developing dashboards and automations in tools like PowerBI or RPA; knowledge of and experience with AI‑powered solutions.

Live for Customer Value:

• Experience in an analytical role focused on demonstrating or securing value through business data analysis, business process improvement, and software deployment.
• Ideally in a customer‑facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy, or in an in‑house role within an Enterprise.

Process Improvement & Value Realization:

• Experience in identifying use cases for business process improvement and deploying improvement measures.
• Ability to act as a change agent and train users/process owners to realise value.

Project Management:

• Experience in planning and managing project scopes, expectations and timelines.
• Ability to manage multiple projects across aligned accounts at different stages of the value journey and leverage partners from the Celonis Ecosystem.

Executive Stakeholder Management:

• Experience in preparing and communicating value roadmaps and results to stakeholders and management, both internally and externally.
• Excellent communication and presentation skills in English.

Business Domain Expertise:

• Understanding of the Finance and/or Supply Chain domain as well as strategic transformation initiatives (e.g. Shared Services Transformation or System Transformation).

Industry Expertise:

• Ideally expertise in one or more industries (e.g. Manufacturing, Automotive, Consumer, Retail, Pharmaceuticals, Chemicals) and the ability to develop a deep understanding of industry trends and strategic opportunities.

Degree:

• Engineering, Computer Science, Mathematics, Business Analytics or a comparable technical degree.

Benefits

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI‑driven business operations.
• Ownership from Day 1: Every full‑time Celonaut is an owner, receiving Restricted Stock Units (RSUs) and merit‑based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work–Life Integration: Enjoy unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programmes, and access to a dedicated learning platform.
• Holistic Well‑being: Prioritise your health with subsidised Wellhub memberships, mental health counselling, and dedicated “Wellness Weeks” that prioritise work‑life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office or virtually.
• Global Inclusion & Belonging: Join community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
• Value‑Driven Impact: Join a mission‑led organisation where core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.

EEO Statement

At Celonis we believe our people make us who we are. We are committed to creating an inclusive environment where everyone feels valued, heard, and empowered to innovate. We welcome and encourage applications from people of all backgrounds and experiences.

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