Principal Product Manager
Location: United Kingdom
Company: BMC Helix
Job Overview
As principal product manager on the Digital Workplace product, you will conduct customer research, define and deliver capabilities to enterprises and organizations. You will work across multiple teams in the company to ensure that we have a competitive product strategy and a plan to deliver releases in each quarter. Each day, you will work with an engineering team, designers, marketers and sales to build and deliver products that people and companies love. You will be charged with delivering and driving adoption of world‑class cloud applications. You love making products that delight customers. You understand that great products balance simplicity and robust features to solve real world problems. Saying “no” is as important as adding new features.
Job Functions & Responsibilities
- Define and own the product vision, strategy, and roadmap for BMC Helix Digital Workplace (DWP), Digital Workplace Catalog, AI‑powered Employee Navigator and Service Catalog Curator Agents.
- Lead the transformation from traditional ITSM/ESM workflows to intelligent, autonomous, AI‑driven service experiences.
- Design, build, and scale Agentic AI applications, including end‑to‑end ownership from 0 → 1 product development and beyond.
- Define agentic architecture covering task planning, orchestration, tool usage, memory management, and feedback loops.
- Partner with engineering and data science teams to operationalize AI agents leveraging LLMs, RAG, and orchestration frameworks.
- Establish evaluation frameworks and KPIs for AI agents, including performance, accuracy, safety, and business impact.
- Act as a subject matter expert across BMC Helix suite: Helix Platform, ITSM, ESM, Business Workflows (BWF), Digital Workplace (DWP), and HelixGPT.
- Drive workflow and application development using BMC Helix Innovation Studio, ensuring scalable and reusable service designs.
- Own end‑to‑end product lifecycle: ideation, requirements definition, prioritization, development, launch, and continuous iteration.
- Translate business requirements into detailed product specifications, user stories, and acceptance criteria.
- Collaborate cross‑functionally with engineering, UX, QA, sales, marketing, and customer success teams.
- Engage with enterprise customers to gather insights, validate solutions, and drive adoption.
- Support go‑to‑market strategies including product positioning, messaging, and enablement.
- Ensure responsible AI practices, including governance, explainability, compliance, and risk mitigation.
Compensation
- Minimum Salary: 82,500
- Midpoint Salary: 110,000
- Maximum Salary: 137,500
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as protected veteran.
If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
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