Salary:£29,064 to £31,537 per annumGrade: GContract: PermanentHours: Full Time 37 HoursLocation:Northallerton, North Yorkshire
Our Service
The Compliance Team is a key part of the Integrated Passenger Transport Service within the Environment Directorate. Integrated Passenger Transport is responsible for the delivery of the following services across North Yorkshire:
- Home to School Transport and Health and Social Care Transport,
- Local & Community Transport Bus Services, Bus Information and Infrastructure, Transport Policy, ENCTS,
- Transport Operator Performance and Contract Compliance
- Delivery of the Council’s “in-house” transport services.
The Role
As a Compliance Officer you will join a busy team who are responsible for monitoring contracts to schools and other establishments, as well as contracted local bus services. You will deal with any issues, incidents or complaints which arise in relation to contracted transport services, ensuring that all customers, both internal and external, are communicated with effectively and in a timely manner. You will be responsible for ensuring that any concerns regarding the operation of contracts are addressed appropriately and in line with the Terms & Conditions of Contract.
You will have communication with a wide range of people, including parents/carers, transport providers, local authorities, enforcement bodies and school/establishment staff. You will deal with sensitive issues and complex complaints, as well as difficult and challenging customers and contractors. Therefore, the ability to work professionally and calmly, be able to handle pressure and to find solutions to problems are essential.
Experience of working with both internal and external partners, as well as contractor, would be beneficial. Experience of DBS protocols and safeguarding procedures would also be an advantage.
What you will bring
Excellent verbal and written communication skills. You must be a team player, reliable and flexible, able to prioritise your own workload, have excellent attention to detail and good organisational and IT skills. You must also be able to deal with sensitive and difficult situations in a calm and professional manner.
Due to the nature of the work, you must respect the need for confidentiality of personal information.
What’s in it for you
You will work with a supportive, established team of professionals who will help you grow and develop within this role.
The role is suitable for hybrid working with a current requirement to work a minimum of 3 days a week at County Hall in Northallerton. The remaining days may be worked from home, but this will be dependent on work requirements.
Working for us
As a North Yorkshire Council employee, you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing.
You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits we offer please see our Total Rewards Brochure.
For more information on the role, please contact Elizabeth Tyerman on Liz.Tyerman@northyorks.gov.uk or 01609 535689
Venue for Interview
County Hall, Northallerton
DBS
Enhanced Level DBS Disclosure is required for appointment to this post. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Council’s purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each others contributions; we therefore welcome applications from individuals of all backgrounds.
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