Independent Living Manager

We have an exciting opportunity for an Independent Living Manager to lead and develop Saffron’s Independent Living services, ensuring they are safe, compliant, person‑centred, and financially sustainable.

Key Responsibilities

• Provide leadership to Independent Living Team, estates, and tenancy management.
• Ensure the delivery of high‑quality, person‑centred housing support that enables residents to live safely and independently.
• Write, review, and maintain departmental policies, procedures, and guidance covering service delivery, safeguarding, complaints handling, tenancy/leasehold management, service charges, and health & safety.
• Ensure compliance with housing law, health & safety, fire safety, Equality Act, GDPR, adult safeguarding legislation, and (where applicable) CQC frameworks.
• Own the end‑to‑end complaints process, ensuring timely, fair, and resident‑focused resolutions and clear remedies.
• Provide leadership and oversight to ensure the team works collaboratively with wider Tenant Services, promoting compliance with tenancy agreements, proactively addressing breaches, and supporting sustainable and successful tenancies.
• Oversee leasehold services, lease compliance, resident consultations, alterations, and dispute resolution.
• Build strong partnerships with Local Authorities, health providers, care agencies, and other organisations.

Profile

Our Ideal Candidate

• Educational qualifications: Educated to degree level or qualified by experience (D)CIH Level 3 or higher, or the ability to obtain (D).
• Experience: Managing multidisciplinary teams and external contracts; extensive leadership experience in supported housing, social care, or independent living; financial acumen and risk management expertise; commissioning services; partnership working across housing/health/VCSE; contract management and supplier performance; extensive experience of CQC‑regulated environments and quality frameworks; managing complaints and Ombudsman cases; drafting formal responses and implementing determinations; leasehold/service charge management within social housing.
• Skills, knowledge and abilities: Strong understanding of safeguarding, housing compliance, GDPR, Equality Act; complaint managing best practice, two‑stage procedures and learning culture; knowledge of leasehold frameworks, Section 20 consultation, and resident tools; personal attributes: emotional resilience and ability to manage com; inclusive leadership; coaching style; growth mindset; Full UK driving licence and the ability to travel in.

Please note this role is subject to a Basic Disclosure and Barr.

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