Service Delivery Manager (Process Owner)
Must have an Active DV Clearance.
Key Responsibilities
- Oversee end-to-end delivery of Service Asset and Configuration Management activities.
- Ensure services are delivered in line with agreed SLAs, KPIs and compliance requirements.
- Monitor service performance metrics, analyse trends and produce reporting for stakeholders.
- Act as the main customer contact for Service Asset and Configuration Management activities.
- Manage incident, problem and change management processes aligned to ITIL best practice.
- Coordinate with infrastructure, development and support teams to resolve issues and deliver improvements.
- Drive continual service improvement initiatives based on operational performance and customer feedback.
- Manage third party suppliers and vendor relationships where required.
- Support governance, audit and compliance activities.
Skills And Experience Required
- Strong experience within IT Service Delivery or IT Operations environments.
- Strong understanding of ITIL v3 or ITIL v4 frameworks.
- Experience using ServiceNow, Jira Service Management or CASD.
- Strong stakeholder management and customer engagement capability.
- Strong analytical and problem solving skills.
- Experience managing cross functional technical teams within complex environments.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
#J-18808-Ljbffr…