This is a Lead, hands‑on UX role for someone who enjoys ownership, variety and working directly with clients.
You’ll lead discovery, research and UX design across multiple projects, helping charities solve complex problems and create digital experiences that genuinely improve outcomes for their audiences.
You’ll be trusted to independently own projects from discovery through to approved wireframes and handover into visual design and development.
This is not a role focused on a single product, roadmap or stakeholder group. At any given time, you’ll likely be balancing several client projects simultaneously, alongside supporting existing clients and contributing to new business conversations where appropriate.
One morning you might be facilitating a stakeholder workshop for a hospice. That afternoon you could be reviewing research findings for an environmental charity. The following day you might be presenting wireframes to a membership organisation while helping another client solve a navigation challenge.
We’re looking for someone who enjoys that pace and variety.
Discovery & Strategy
- Planning and facilitating stakeholder workshops
- Defining project goals and success measures
- Identifying user, organisational and technical requirements
- Helping clients align around priorities and direction
User Research
- Planning and conducting user interviews
- Running usability testing
- Analysing research findings
- Translating insights into actionable recommendations
- Presenting findings to clients and project teams
UX Design
- User journeys and user flows
- Content structures
- Wireframes and low‑fidelity prototypes
- Accessibility‑first design thinking
- Building trusted relationships with clients
- Facilitating workshops and collaborative sessions
- Presenting recommendations confidently
- Helping clients navigate complex decisions
Delivery
- Leading multiple projects concurrently
- Collaborating closely with Project Managers
- Supporting visual designers and developers
- Balancing user needs, business goals, budgets and timelinesHelping ensure projects remain on track
Essential skills and qualifications
- Significant experience in UX, Product Design or Service Design
- Experience creating information architecture and wireframes
- Excellent communication and presentation skills
- Ability to build trust with stakeholders quickly
- Experience managing multiple priorities simultaneously
- Strong organisational and self‑management skills
- Commercial awareness and pragmatic decision‑making
- Ability to work independently and take ownership
Strongly Preferred
- Experience working in an agency, consultancy or client‑services environment
- Experience managing several concurrent projects
- Experience working across different sectors and problem spaces
- Accessibility expertise
- WordPress experience
- HTML and CSS knowledge
- Familiarity with AI‑assisted research and design workflows
What We Offer
£55,000 salary for a 40‑hour week
Other benefits include a training budget, pension scheme
Other benefits include:
- 27 days annual leave, 2 volunteer days per year and an extra day of leave for each year worked (up to 5 extra days)
- Matched pension contribution up to 6%, increasing to 10% after 5 years
- Dental Plan, Income Protection and Death in Service benefit
- Cycle to work scheme
- Dedicated training budget
- Flexible and fair working culture – 3 days office attendance
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