Field Service Engineer – Network Health Team (Wolverhampton area)
Role Overview
Join our UK hub where we scale rapidly and innovate in parcel logistics. This hands‑on field‑based role involves repairing parcel lockers on client sites with a focus on diagnostic, maintenance, and technical support. The position is based near Wolverhampton, with occasional visits to the office in Hemel Hempstead.
Responsibilities
- Diagnose and repair faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
- Maintain and modernise parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
- Diagnose, reconfigure, and install computer software or firmware for electromechanical equipment, ensuring compatibility and security compliance.
- Process and report on assigned repairs using the organisation’s communication channels.
- Manage tools and components for parcel locker machines.
- Handle systems for managing personnel‑related matters.
- Quality‑control work performed by internal employees and subcontractors, ensuring adherence to technical standards, contractual agreements, and company guidelines.
- Provide technical and substantive support to employees and subcontractors (including international ones) via company communication and IT channels.
- Participate in the development of solutions for new types of parcel locker machines.
- Prepare and update technical manuals and documentation.
Qualifications
- Similar experience in a field‑service technical engineering role on electrical/mechanical equipment.
- Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
- Strong analytical and troubleshooting skills for resolving complex technical issues.
- Excellent verbal and written communication skills, with the ability to provide technical training.
- Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
- High accuracy in quality control and documentation updates.
- Experience working with diverse teams, including international subcontractors and internal staff.
- Flexibility to travel for service and training activities within the UK and occasionally internationally.
- Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
- Effective time management and the ability to handle tools and components responsibly.
Benefits
Enhanced Annual Leave: 26 days plus the option to buy additional days per year.
Vitality Health Care: Comprehensive health coverage.
Enhanced Parental Leave: Support during family moments.
Commute assistance: Purchase an annual season ticket, expense it through the company procedure, and enjoy an affordable interest‑free repayment over the year.
Community Day: A paid day to make a difference.
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