Field Service Engineer North West

Overview

As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology’s state-of-the-art imaging products. You will travel to customer sites and be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment to ensure proper functioning and optimal performance. You act as a liaison between Agfa Radiology Solutions and customers, ensuring satisfaction and timely resolution of technical issues.

Responsibilities

• Work in cooperation with Agfa’s Shared Service Centre to carry out service, maintenance, updates and installation of products.
• Maintain all test equipment, tools and company property in good working order and process spare parts in accordance with policy.
• Expand your knowledge and that of colleagues and customers, ensuring continuous development and improvement.
• Build relationships and maintain teamwork with all internal and external partners.
• Adhere to regulatory requirements, company policies and work procedures.
• Identify and escale situations impacting customer satisfaction and/or contractual obligations.
• Work as part of a multidisciplinary team to ensure achievement of goals.

Experience and Qualifications

• You have an HNC/D degree in electromechanics, electronics, computer science or engineering; alternatively qualified by extensive experience.
• You have previous field service experience where you have undertaken similar type of work.
• You have strong IT, Microsoft Office and networking infrastructure skills.
• You hold a full UK driving licence.

Additional Information

• Covering a territory in the North of England, there are several possible locations for your home office when not travelling to customer sites.
• Essential training is part of development centres.
• Mentoring offered by an experienced and qualified peer and supported by your regional Customer Service Manager throughout the process.

Benefits

• Dynamic global organisation with a history of innovation and strong product portfolio.
• Challenging environment combined with supportive management structure.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.
• Choice of company vehicle or car allowance.
• 25 days holiday (increasing to 30 with seniority) + bank holidays.
• Incentive plan.
• Private medical insurance.
• Support from 24/7 employee assistance programme.

Diversity and Inclusion

At Agfa, we are committed to ensuring that everyone belongs. We believe that diversity and inclusion drive engagement and enhance our products and services.

Profile

• You have a bachelor’s degree in electromechanics, electronics, computer science or equivalent, or you have at least a few years’ experience in a similar role.
• You have excellent problem‑solving skills.
• You have experience working in a medical environment.
• You have a valid driving licence cat B.
• Willings to travel to customers on a daily basis.
• You are a team player.
• You have a strong self‑motivation.

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