PPD – Print Production Field Service Engineer – Newport

Role: PPD Print Production / MFD Photocopier FSE. Location: Newport.

We are looking for an experienced Field Service Engineer to provide high‑quality technical support across a range of Production Print products. This role focuses on delivering exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience. We are open to those from Photocopier / MFD backgrounds who would be open to upskilling.

Responsibilities

• Delivering technical service, maintenance, and repair across Production Print equipment
• Carrying out installations and de‑installations, ensuring all project milestones are met efficiently
• Keeping customers updated on progress and ensuring a positive service experience
• Escalating technical issues promptly
• Identifying opportunities for additional services or revenue while on customer sites
• Building strong customer relationships
• Managing and maintaining vehicle stock

Qualifications

• Strong technical knowledge of Production Print and/or MFD devices
• Excellent fault‑finding and problem‑solving skills
• Confident using diagnostic tools and reading complex technical instructions
• IT literacy and basic networking capabilities
• Strong communication skills
• Willing to cover weekend and night rota – 1 in 4 / 1 – 6

Compensation and Benefits

• Up to £50,000 (salary + bonus + shift allowance)
• An inclusive, supportive working environment
• Holiday entitlement, volunteering leave, and options to purchase additional holiday
• Flexible retirement planning
• Wellbeing support covering physical, emotional, and financial health
• Company car
• Career development and long‑term learning opportunities
• The chance to grow within a forward‑thinking, future‑focused organisation

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