Job Summary
As a Contracts Officer in our Transport and Travel Services, you will play a vital role in ensuring the smooth operation of over 1,200 daily transport contracts. Your focus will be on monitoring performance, compliance, and quality, ensuring that our services meet statutory requirements and council policies.
Key Details
Salary: £34,434 – £39,152 per annumType of Vacancy: Fixed TermWork Pattern: Full TimeDuration: 24 monthsHours per Week: 37Work Base: County Hall, West Bridgford, NG2 7QPWorking Arrangements: Hybrid
Responsibilities
- Monitor the performance of passenger transport contracts (including SEND, Mainstream Home to School and Adult Social Care)
- Lead provider performance management through contract review meetings, audits and data analysis
- Ensure compliance with statutory requirements and council policies
- Evaluate service quality and address any issues promptly
- Build strong partnerships with transport providers and internal teams, acting as a key escalation point for contractual issues
- Report on contract performance and suggest improvements
- Support the development of effective transport strategies
Qualifications
- A degree or equivalent qualification in a relevant field
- Knowledge of public sector procurement law and contract law
- Experience in contract management and monitoring within transport, SEND or adult social care, with a strong understanding of regulatory requirements
- Be confident analysing performance data and KPIs to challenge providers, manage risk and drive service improvement
- Familiarity with public sector policies, including Best Value principles
Additional Skills
- Strong interpersonal skills to build relationships with colleagues and stakeholders
- Problem‑solving abilities to address challenges effectively
- Attention to detail to ensure compliance and quality
- Commitment to customer care, always striving to improve services
- Drive and motivation to achieve operational targets
Benefits
- A friendly, inclusive workplace where everyone is valued
- Opportunities for professional development and learning
- Flexible working to promote work‑life balance
- Generous leave to recharge
- Community impact: be part of a team that makes a real difference in people’s lives
EEO Statement
Nottinghamshire County Council strives to go beyond the requirements of the Equality Act and is an accredited Disability Confident Leader Organisation. Under the Disability Confident scheme (formerly the Guaranteed Interview Scheme), applicants with disabilities will be offered an interview if they meet the minimum criteria for a job. A job share scheme is available for all full‑time posts, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment and undergo appropriate checks. Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
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