LET’S TELL YOU MORE
As our Workforce Planning and Optimisation Team Leader you will oversee daily planning and scheduling operations to support efficient field service delivery. You’ll be the go‑to for smart scheduling, slick performance, and spotting risks before they show up. With a mix of coaching, data‑driven decision‑making, and hands‑on leadership, this role is all about driving results and lifting your team to new heights.
You’ll be based in Pride Park, Derby and will work Monday – Friday between the hours of 7am and 4pm.
Key Responsibilities Include
- Operational Leadership: Leading a team to deliver high-quality outputs and continuous improvement.
- Performance Management: Monitoring KPIs such as abandon rate, schedule fill, utilisation and dispatch hygiene.
- Team Development: Coaching staff, conducting 1:1s, managing underperformance and supporting succession planning.
- Stakeholder Engagement: Producing monthly performance reports and forecasts to align plans with demand and capacity.
- Workload Oversight: Maintaining visibility of work in progress and proactively addressing risks.
WHAT WE’RE LOOKING FOR
The ideal candidate is an experienced people manager with a passion for developing front‑line planners and schedulers, fostering a collaborative and high‑performing team culture. They possess strong coaching and performance management skills, balancing workload demands and resource availability to ensure optimal service delivery. Key technical expertise should include dispatch, jeopardy and alarm management, and proficiency with tools such as Salesforce, SAP ESS/MSS, eSCADA, Genesys, Microsoft Teams, Power BI and Power Apps. Strong stakeholder engagement and a caring, positive attitude are essential.
Benefits
- 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
- Annual bonus scheme (up to £2,250 per annum based on company performance)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development through our Academy
- Electric vehicle scheme and retail offers
- Family friendly policies (including a year off fully paid maternity and adoption leave)
- Two volunteering days per year
#J-18808-Ljbffr…