Lead Business Owner Digital Commerce
Salary: £70,000 – £93,700
Location: Cambridge, Hybrid (2-3 days per week in Cambridge)
Contract: Permanent
Hours: Full time, 35 hours per week
The Digital Commerce Programme is a critical cross‑organisation initiative to improve our digital customer experience, enabling scalability to deliver global products and new business models with a modern, efficient and competitive e‑commerce platform and associated tools. The Programme is expected to drive over £50m of CUPA revenue by 2030.
The Lead Business Owner is a new role working across all product groups, enabling and central functions bringing end‑to‑end business leadership and vision to the development of CUPA’s new digital commerce capabilities, ensuring maximum value is delivered to all product groups creating the best online marketing, sales and customer experience possible for all CUPA digital products and services.
Core Responsibilities
- Bring strategic, leadership and vision to the development of CUPA’s new digital commerce capabilities.
- Be the one voice for central technology, shared service and implementation teams, articulating with clarity and authority one view of prioritised business, customer, market and product group requirements.
- Collaborate with product group leadership to resolve conflicts and competing priorities swiftly and smoothly, agreeing a clear way forward for central teams.
- Own decision making on roadmap prioritisation, ensuring a scalable, business‑led planning approach, market and customer‑focused execution, maximising re‑use of capabilities across product groups and sectors.
About You
You are an experienced digital leader, results‑driven, creative and collaborative, thriving in fast‑paced environments with a high degree of autonomy. You are strategic, customer and market focused in everything you do, with excellence in stakeholder management, relationship building and exceptional communication skills. You are an experienced executor unlocking and driving the roll‑out at scale of a new set of foundational enterprise‑level digital commerce tools for the global business.
Rewards and Benefits
- 28 days annual leave plus bank holidays
- Private medical and permanent health insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 × annual salary
- Green travel schemes
Equal Opportunity Employment
We are a Disability Confident (DC) employer that is committed to equality and inclusion, ensuring our recruitment process is accessible to all. The DC scheme’s Offer of an Interview commitment applies to applicants who opt in and disclose a disability or a long‑term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.
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