We’re looking for 3 Project CRM Assistants to join our CRM team!
Working in a fast-paced customer centric team, you will support a performance focused CRM strategy to engage and encourage customers to respond and convert, driving loyalty, profitability and lifetime value.
Please note, we have 3 roles available.
What will you do as a Project CRM Assistant here at N Brown?
- Support the end-to-end process of creation and deployment of targeted and personalised CRM campaigns (Email, Push, Paper & SMS) to achieve the commercial targets.
- Working within the CRM team to support the development and growth of the customer base, play a contributing role in the creation of weekly, monthly & seasonal plans and objectives to maximise response.
- Utilise customer segmentation to deliver targeted customer programmes driving profitable performance.
- Produce weekly results and analysis, supplying recommendations for future actions.
- Working in collaboration with colleagues in other departments to ensure the commercial objectives are met effectively, efficiently, on time and within budget.
What skills and experience will you have?
- The right candidate will be self-motivated, enthusiastic, eager to learn with a knowledge of CRM
- Experience of working in a complex and fast paced environment
- Microsoft suites and experience with CRM tools and systems
What’s in it for you?
- 24 days holiday (+ 8 bank holidays)
- Enhanced maternity and adoption leave
- Company pension with up to 8% N Brown contribution
- Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
- A range of financial wellbeing support
- Stream – a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
- Colleague discount across all N Brown brands
- Onsite café with subsidised rates and local restaurant discounts!
- Life Assurance
- Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice
Ways of Working
We offer hybrid working which varies across the business depending on the role you’re in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!
Our working hours are 36.17 per week and our core working hours are between 10am – 4pm. Given we don’t have strict working hours you can find the working pattern that’s right for you.
Our promise to you
We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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