Team Leader – Support and Resettlement

How You’ll Make a Difference

As a member of the HomeChoice management team, you will play a key role in coordinating and managing the provision of housing advice and homelessness prevention services. The HomeChoice service provides a high quality, comprehensive housing access service for households who are homeless or threatened with homelessness. Good housing can help to stabilise communities, reduce inequalities, improve safety and help reduce crime.

What You Will Be Doing

• Daily manage the team responsible for offering support to households, ensuring advice is in line with statutory homelessness legislation.
• Monitor operational quality assurance standards in decisions relating to housing assessments and homelessness.
• Respond to requests for reviews, information and enquiries from members of the public in line with legislation and council policy.
• Coordinate the assessment of special cases and act as the main point of contact for cases of particular emergency and public interest.

What We Need From You

• Degree level qualification or equivalent (e.g., NVQ 4) or significant relevant housing experience.
• Experience in front‑line housing in a similar setting and an understanding of housing solutions and remedies to support the needs of vulnerable people and minority groups.
• Knowledge of housing and homelessness legislation and related statutory duties.
• Experience working closely with other specialist agencies and partners to resolve housing and homelessness issues.
• Demonstrated management or supervisory ability in a similar work environment, backed by evidence of appropriate specialist knowledge.

What You Need To Know

• This role is hybrid, working at the office in Kingswood and from home.
• A Disclosure and Barring Service (DBS) check is required for this role.

Benefits

• Generous annual leave (pro‑rata), employee wellbeing support and staff discounts (eye tests, travel, shopping, leisure).
• Flexible working arrangements to support work/life balance.
• Training and development opportunities to grow your career.

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