Product Operations Analyst

Requirements

• The candidate must be based in London and authorized to work in London without sponsorship. Please note that visa sponsorship is not supported
• This is a hybrid position where you will work remotely on Monday and Friday
• 1-3 years of experience as a Product Operations Analyst or a similar role
• Excellent written and verbal communication skills in English are essential for effective customer interactions
• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
• Familiarity with product lifecycle management principles and methodologies
• Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support
• Knowledge of product management frameworks and methodologies is desirable
• Familiarity with project management tools and software for planning, tracking, and collaborating on projects
• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently
• Continuous learning mindset, keeping up with industry trends and best practices in product operations and management
• Travel flexibility for customer meetings or team gatherings, as needed
• (Desirable) Understanding of anti-fraud, anti-money laundering, or compliance domains
• (Desirable) Previous experience in a product-focused role within the fintech industry
• (Desirable) Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements
• (Desirable) Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS
• (Desirable) Familiarity with risk management principles and methodologies, specifically related to product operations
• (Desirable) Understanding of sanctions screening processes and familiarity with industry-standard sanction lists
• (Desirable) Knowledge of data privacy regulations and practices related to handling sensitive financial information
• (Desirable) Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes
• (Desirable) Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations
• (Desirable) Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence
• You will need to be self-motivated and able to work independently with minimal supervision
• If you are highly driven, enthusiastic, and seeking an exciting opportunity to join an early-stage startup, we want to hear from you

What the job involves

• Analyze data and gather insights to identify trends, patterns, and opportunities for enhancing functionality and user experience
• Participate in customer meetings to identify customer requirements and pain points to scope new features and improvements
• Participate in customer channels to announce new features, identify issues, keep customers updated regarding their queries and ensure a positive customer experience
• Work closely with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements
• Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product
• Conduct periodic check-in meetings with customers and guide them through the product to ensure better understanding and ease of use
• Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness
• Contribute to the overall operational excellence of the product by streamlining workflows and implementing best practices
• Collaborate with engineering teams to drive product enhancements, bug fixes, and ensure timely delivery of product updates
• Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement
• Continuously evaluate user feedback, conduct user research, and incorporate insights to enhance the product’s usability and customer satisfaction

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