How you’ll help us live our purpose
We’ll help our members save for the future and buy their own home since 1875. Join our Customer Risk and Assurance team as a Customer Risk & Control Manager in Leeds Head Office on a 9‑month Fixed Term Contract basis and play a key role in putting home ownership within reach of more people, generation after generation.
How you’ll make a difference
You’ll lead the identification, assessment, and documentation of risks and controls across the business transformation CORE programme, ensuring the Customer Division is operationally ready and aligned to regulatory expectations.
You’ll shape robust control design by translating programme requirements into clear, testable control activities that integrate seamlessly with existing frameworks.
Working closely with programme leads, business readiness teams, and senior stakeholders, you’ll provide expert challenge and oversight to ensure risks are understood, controlled, and effectively managed throughout the lifecycle of change and into BAU.
You’ll own the approach to readiness assurance, supporting go or no‑go decisions by providing evidence‑based insights on control effectiveness, residual risk, and operational readiness.
What will you bring to the role?
- Proven experience in operational risk and control documentation, design and testing
- Strong understanding of conduct risk, consumer duty, and customer outcome frameworks
- Ability to interpret complex requirements and translate them into structured, actionable risk and control outputs
- Strong knowledge of risk frameworks, control mapping, and alignment to second‑line oversight
- Experience working on change or transformation programmes, with a focus on business or operational readiness
- Excellent stakeholder management skills, with the confidence to challenge and influence at senior levels
- Working knowledge of mortgage and saving products (financial services background)
- A proactive mindset with the ability to identify gaps, manage dependencies, and drive continuous improvement
And in return, you’ll get the best from us
- Hybrid working – 2 days per week in the office
- Annual bonus of up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and a holiday purchase scheme
- Colleague mortgage and saver products
- 2 days’ volunteering per year
Equal Opportunities
We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
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