Job details
Salary: £28,142 to £28,598 pro rata.
Contract: 22 hours per week (flexi).
Reference: REQ0001014.
Duration: Fixed term 12 months.
Job description
Are you a team player who enjoys working in a busy environment? This role offers an exciting opportunity to join Brighton & Hove City Council’s Property & Investment Team.
- Generous annual leave entitlement
- Flexible working hours scheme
- Access to the Local Government Pension scheme
- 1‑2‑1 support from your Customer Services Manager
- Learning & Development opportunities
- Other staff benefits and discounts such as bus ticket and cycle loans, and reduced‑cost gym membership with Freedom Leisure
About the role
As a Resident Liaison Officer you will assist the Customer Services Manager in delivering excellent customer service. Responsibilities include:
- Investigating and resolving complaints and enquiries from residents, elected members, and colleagues.
- Developing and applying existing systems to monitor and carry out leaseholder consultation.
- Assisting in ensuring compliance with service charges, consultation requirements and regulations, including sections 18‑30 of the Landlord and Tenant Act 1985 (training will be provided if required).
- Using Microsoft Office and in‑house computer systems to monitor and analyse data, ensuring adherence to statutory deadlines.
- Prioritising workload in a busy office environment and meeting strict deadlines.
Encouraging a diverse workforce
Our city is known for its diversity. We are committed to building a workforce that reflects the communities we serve and welcome applications from individuals of all backgrounds, including those from BME or White Other backgrounds and those who identify as disabled, male or trans.
Find out more about our commitment to a fair and inclusive workplace by visiting the council’s e‑quality resources.
Contact
For further information please contact Tracy Lewis, Customer Service Manager, 01273 293517 or email tracy.lewis@brighton-hove.gov.uk.
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