Network Compliance Senior Manager

About the Role

Network Compliance Senior Manager responsible for key risk management within Capital One’s network and merchant businesses, implementing the network compliance program.

Key Responsibilities

• Utilize subject matter expertise to provide advice and effective challenge on compliance risks impacting network and merchant businesses through formal and informal engagements.
• Develop expert-level understanding of network and merchant business processes.
• Analyze business processes and determine applicability of laws and regulations based on Capital One’s global legal inventory.
• Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks.
• Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations.
• Collaborate with first and second line functions to analyze the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations as necessary.
• Ensure ongoing application of compliance requirements to business expansions and new products.
• Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration.

Qualifications

• Strong organizational skills, clear results orientation and focus on achieving both short‑ and long‑term goals.
• Successful track record thriving in a highly regulated industry and fast‑paced, entrepreneurial, and dynamic environment.
• Collaborative, solution‑oriented mindset with solid teamwork skills.
• Highly developed interpersonal, presentation, and communication skills (written and oral) coupled with strategic influencing skills.
• Ability to balance operating independently with appropriate escalation and interaction with senior leadership.
• Strong ability to work as a team player and interact across functions, departments, and job levels.
• Understanding of key regulatory requirements and three lines of defence risk management framework.
• Bachelor’s Degree or relevant experience.
• Compliance‑specific skillset or knowledge.
• Significant experience in legal, compliance, or risk management OR regulatory experience in consumer financial services or payments industry.
• Advanced degree, including a Master’s or Doctorate, is desirable.

Location & Working Arrangements

Permanent position based in either Nottingham or London. Hybrid working model offers flexibility to work from office and home, with expected in‑office days on Tuesdays, Wednesdays, and Thursdays, subject to work needs.

Benefits

• Career progression opportunities for high performers.
• Investments in training programmes through Capital One University.
• Core benefits: pension scheme, bonus, generous holiday entitlement, private medical insurance.
• Flexible benefits: season‑ticket loans, cycle‑to‑work scheme, enhanced parental leave.
• Open‑plan workspaces and accessible facilities.
• Nottingham head‑office gym, subsidised restaurant, mindfulness and music rooms.
• London rooftop running track and espresso café.

Diversity and Inclusion

We are committed to creating a level playing field and encouraging applications from women, LGBTQ+ community, ethnic minority candidates, and other under‑represented groups.

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