Tech Lead/Architect (BMC – Helix)

Tech Lead / Architect – BMC Helix (Telecom)

Our client, a leading global consultancy, is looking for an experienced Tech Lead / Architect to lead the design and delivery of BMC Helix ITSM & ITOM solutions for major Telecoms clients.

This is a 6-month contract role with a high likelihood of extension.

The Role

• Lead architecture, design, and delivery of BMC Helix solutions
• Own ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Discovery
• Define and govern CMDB architecture, service modelling, reconciliation, and data quality
• Design integrations with OSS/BSS systems using REST/SOAP APIs
• Maximise OOTB Helix, introducing customisation only where necessary
• Set technical standards and ensure solution quality, performance, and scalability
• Support SIT, UAT, and Production issue resolution
• Work closely with architects, BAs, and senior stakeholders
• Operate within an Agile/Scrum environment

Must Have – Skills & Experience

• 10+ years IT experience within the Telecoms domain
• 5+ years hands‑on experience with BMC Helix / BMC Remedy ITSM
• Proven BMC Helix Technical Lead / Solution Architect experience (Tier 1/2 telecom preferred)
• Strong experience with CMDB architecture and service modelling
• Hands‑on experience with BMC Helix ITOM (Event Management, Discovery, Integration Service)
• Experience with Helix Innovation Studio and codeless development
• Strong understanding of BMC AR System architecture and workflow
• Experience building REST/SOAP integrations and APIs
• Hands‑on experience with cloud-based BMC Helix (AWS/Azure
• Strong understanding of SaaS security and governance
• Excellent communication and stakeholder management skills

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