Applications Manager

I’m working with a leading specialty insurance organisation undergoing a major IT transformation into a product‑led model.

They’re looking for an Applications Manager to take ownership of a suite of critical enterprise systems, working closely with senior stakeholders and managing vendors to drive service quality and performance.

Responsibilities

• Service management across business‑critical applications (policy admin, content & document management)
• Managing offshore vendors / partners and holding them accountable to SLAs
• Acting as a key bridge between engineering leads, business units & IT
• Leading on P1/P2 incident resolution, driving stability and continuous improvement

Qualifications

• Strong Application / Service Management experience (3‑5 years+)
• Solid background in specialty / London Market insurance
• Experience with ServiceNow & Azure DevOps & Verisk
• Ability to operate in high‑pressure environments with senior stakeholders (Head / Director level)
• Prior line management / leadership of hybrid teams

Nice to have

• Exposure to Guidewire, Newgen, ImageRight or similar platforms
• Understanding of Agile / product‑led environments
• Awareness of AWS and modern delivery practices

This client has a strong, collaborative culture with genuine progression opportunities within a transforming IT function.

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