Delivery Manager (£50k-£70k + £8k Bonus) at Yunojuno

Job Title

Delivery Manager

Salary

£50k-£70k + £8k Bonus

Company Description

Yunojuno.com is the UK’s leading freelancer management platform, having processed over £2 billion in bookings for 12,000+ clients including Google, Netflix, and PepsiCo.

Job Description

You will own end-to-end client operations for global enterprise accounts, driving retention and platform adoption through a tech‑first approach. Reporting to the Strategy & Operations Director, you’ll replace manual workflows with AI‑driven automations and smarter tooling, effectively building the operating system for the modern contingent workforce economy.

Location

London, UK

Why this role is remarkable

• Own high‑stakes relationships with prestigious global brands such as Google, Netflix, and Bain, acting as their primary operational partner on the platform.
• Join a proven market leader that has scaled to process billions in bookings while maintaining a lean, high‑autonomy team environment.
• Drive a “tech‑first” transformation by building your own tools, automations, and AI workflows to solve complex operational challenges.

What You Will Do

• Manage the full lifecycle of enterprise client operations, ensuring high satisfaction, platform adoption, and long‑term retention across 165+ countries.
• Identify operational bottlenecks and design scalable solutions using AI tools, no‑code platforms, and automation to streamline client reporting and onboarding.
• Navigate complex stakeholder environments across procurement, HR, and legal departments to implement best‑in‑class freelancer management workflows.

The ideal candidate

• Possesses 4–7 years of experience in operations, customer success, or delivery, ideally within a B2B SaaS or marketplace environment.
• Demonstrates a tech‑forward mindset with hands‑on experience using AI (ChatGPT/Claude) and automation tools (Zapier, Python, or Apps Script) to optimise workflows.
• Proves a track record of proactively improving processes and managing mid‑market or enterprise accounts within complex, ambiguous environments.

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