Patient Experience Concierge & Front Desk Lead

BUPA is seeking a Hospital Concierge Officer at Cromwell Hospital in London. The role involves being the first point of contact for visitors, ensuring excellent customer service and assisting patients throughout their journey.

Key responsibilities include logging patient arrivals, directing visitors, and maintaining communication with multiple departments. A strong background in customer service within healthcare or luxury hospitality is essential. Full-time hours and a competitive salary of £29,000 a year are offered, along with fantastic benefits.

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