Telesales Executive
We are seeking a motivated and results‑oriented Telesales Executive to support business growth by generating qualified sales leads and building strong customer relationships through both outbound and inbound calls.
This role focuses on identifying new construction projects and existing apartment developments that may require residential kitchen fire suppression systems. The successful candidate will assess customer needs, present appropriate solutions, address objections, and create high‑quality leads for the field sales team, while consistently delivering exceptional customer service.
Key Responsibilities
- Conduct outbound calls to prospective customers to identify new business opportunities
- Research and identify new construction projects and existing residential developments
- Qualify sales leads through effective questioning and needs analysis
- Manage inbound sales inquiries in a professional and timely manner
- Present and promote company products and services clearly and confidently
- Generate and nurture leads, converting them into qualified sales opportunities
- Accurately maintain and update customer information within the CRM system
- Meet or exceed daily, weekly, and monthly performance targets
- Handle objections effectively and provide appropriate solutions
- Collaborate closely with Sales and Customer Service teams to ensure seamless handovers
- Maintain up‑to‑date knowledge of company products, services, and market developments
Required Skills & Qualifications
- Proven experience in telesales, telemarketing, customer service, or a sales‑related role
- Excellent verbal communication and persuasive skills
- Strong listening, questioning, and negotiation abilities
- Confidence in managing phone‑based sales conversations
- Proficiency in basic computer applications and CRM systems
- Ability to work in a target‑driven, performance‑focused environment
- Self‑motivated, resilient, and results‑oriented mindset
Benefits
We provide a range of flexible lifestyle benefits, including a virtual GP, salary finance options, and a flexible benefits platform that lets you choose additional holidays, insurance, and discount access to retailers, gyms, and more. You also have access to a cycle‑to‑work scheme, life cover of up to four times salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
Recognition is valued through the Mitie Stars program, offering cash prizes each month and a chance to win a top prize of £10,000 annually.
We offer extensive training and development opportunities to support career progression.
Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition such as dyslexia, anxiety, autism, a mobility condition, or hearing loss, and need us to make reasonable adjustments or changes during the recruitment process, please let us know by emailing at .
About Mitie
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving major clients across banking, critical government sites, hospitals, and schools.
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