The Senior Executive IT Support Technician provides high‑touch, white‑glove technical support to Visa’s senior leadership and their organizations. This role is part of the Executive IT team and is responsible for delivering seamless, secure, and reliable end‑user technology experiences across in‑office, remote, and travel scenarios.
This role also plays a critical function in Executive Event Operations, ensuring high‑quality execution of executive meetings, board sessions, and global events in partnership with Event Operations, Live Event Support, and AV Operations teams.
The successful candidate brings strong technical expertise, executive presence, and the ability to operate under pressure while delivering immediate, precise, and confidential IT service in high‑visibility environments.
Key Focus Areas
- Executive Experience Excellence
- Deliver white‑glove support that ensures seamless, interruption‑free executive experiences.
- Event Execution & Support
- Ensure flawless delivery of executive meetings, hybrid events, and high‑profile engagements.
Proactive Operations
- Identify risks early, resolve issues quickly, and continuously improve service quality and reliability.
Key Responsibilities
- Deliver high‑touch IT support to executives, ensuring rapid response and resolution
- Support devices, applications, collaboration platforms, and security tools
- Manage executive environments across Windows, macOS, and mobile devices
- Maintain executive conference rooms, Teams Rooms, and collaboration spaces
- Provide on‑site, remote, and travel support for board meetings, leadership sessions, and executive engagements
- Partner with Event Operations, AV Operations, and Live Event teams for executive events
- Support board meetings, town halls, investor engagements, and global events
- Prepare technical setups including conferencing, devices, and AV readiness
- Provide live support during events and ensure seamless execution
- Rapidly troubleshoot and stabilize issues during live sessions
- Support AV systems including conferencing platforms, microphones, cameras, and displays
- Perform pre‑event testing, rehearsals, and room validation
- Troubleshoot AV and hybrid meeting issues in real time
- Support live streaming, hybrid events, and broadcast‑style setups
- Perform advanced diagnostics across hardware, OS, networking, VPN, and endpoint security tools
- Troubleshoot O365, Teams, and enterprise collaboration platforms
- Conduct root cause analysis and implement long‑term fixes
- Proactively maintain device and system health to reduce incidents
- Drive improvements in executive support KPIs (reliability, responsiveness, satisfaction)
- Maintain documentation, executive playbooks, and standard operating procedures
- Contribute to knowledge management and service maturity initiatives
- Partner with Engineering, Endpoint, Security, and Enterprise teams to improve tools and standards
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
- 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- 5+ years of relevant work experience with a Bachelor’s degree, OR
- 2+ years with an advanced degree, OR
- 8+ years of relevant work experience
- 5–10+ years of enterprise or executive IT support experience
- Experience supporting VP+ or executive leadership
- Certifications such as ITIL, Microsoft, Apple ACSP, AVIXA CTS, or CCNA
- Experience supporting high‑profile events and executive environments
- Ability to anticipate needs and operate effectively in complex environments
Skills
- Proven experience supporting executives or high‑profile stakeholders
- Strong judgment, discretion, and professionalism
- Ability to operate effectively under pressure in high‑visibility environments
- Experience supporting live events, executive meetings, and hybrid environments
- Ability to coordinate across Event Ops, AV Ops, and technical teams
- Strong planning, execution, and multitasking capabilities
- Windows and macOS
- Office 365, Teams, Outlook, OneDrive
- Networking fundamentals (Wi‑Fi, VPN)
- Mobile device management (iOS/Android)
- Endpoint deployment, imaging, and security tools
- AV and video conferencing technologies
- Strong troubleshooting and root‑cause analysis skills
- Ability to remain composed in high‑pressure situations
- Flexibility to adapt to changing priorities and event demands
- Excellent communication with executives and stakeholders
- Ability to build trust and anticipate needs
- Strong cross‑functional collaboration skills
Executive IT & Customer Support
- Proven experience supporting executives or high‑profile stakeholders
- Strong judgment, discretion, and professionalism
- Ability to operate effectively under pressure in high‑visibility environments
- Experience supporting live events, executive meetings, and hybrid environments
- Ability to coordinate across Event Ops, AV Ops, and technical teams
- Strong planning, execution, and multitasking capabilities
- Windows and macOS
- Office 365, Teams, Outlook, OneDrive
- Networking fundamentals (Wi‑Fi, VPN)
- Mobile device management (iOS/Android)
- Endpoint deployment, imaging, and security tools
- AV and video conferencing technologies
- Strong troubleshooting and root‑cause analysis skills
- Ability to remain composed in high‑pressure situations
- Flexibility to adapt to changing priorities and event demands
- Communication & Collaboration
- Excellent communication with executives and stakeholdersAbility to build trust and anticipate needs
- Strong cross‑functional collaboration skills
- Technical proficiency
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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