Phone Shop Manager

About the role

You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to make sure that we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience and earns their lifetime loyalty.

Responsibilities

• Listen to customers and act on their feedback in a timely manner, following up on all complaints and ensuring your team is clear on the role they play in improving the shopping experience.
• Deliver a great shopping trip for customers every day, ensuring your team works effectively as per the Tesco operating model.
• Engage your team to deliver the best availability for customers throughout the day, coordinating with the Stock and Admin manager to ensure weekly RFID counts are completed.
• Encourage your team to be passionate about our products, ensuring the product range is presented well and maintaining correct handling and storage routines.
• Create a first impression in your area for customers you can be proud of, coaching your team to maintain shelf standards efficiently so customers can see and reach the product.
• Lead the service culture in your department, role‑modeling helpful and friendly service behaviours and demonstrating your enthusiasm to do what is right for our customers.
• Actively control costs on your department and deliver your budgets, leading your team to minimise all aspects of waste and complete waste routines accurately.
• Work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
• Engage your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.

Qualifications

• Train and ensure your team have the confidence to approach customers and give them unbeatable value by selling the right products at the right price.
• Co‑operate with your team, Area Manager and the management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
• Celebrate success with your team, treating everyone with respect and being a caring manager who helps your team to make the difference for customers and staff.

Behavioural Skills

• Interacting with People
  • Establishing relationships and maintaining contact with people from a wide variety of backgrounds.
• Customer Focus
  • Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Decision Making
  • Taking appropriate decisions at the right time, considering the situation’s needs, priorities, constraints and available information.
• Teamwork
  • Working cooperatively with others to achieve a common goal.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard (additional cards may be shared with family outside the home)
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Exclusive colleague deals on handsets and sims – these deals can also be shared with family and friends
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%
• Benefits to suit you – choose what you use from discounts, shares, cycle‑to‑work schemes, etc.
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

Inclusive Recruitment

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.

Legal and Age Requirements

Tesco will only recruit individuals who have passed the school leaver’s age. Candidates must be over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or involves work in areas such as the warehouse, beer, wine & spirits, counters, bakery and driving roles.

#J-18808-Ljbffr…