Project Manager (Business Change)

About the Role

Our Business Change & Digital team is expanding, and we’re looking for passionate and curious people with experience in project management and a desire to support and inspire others. As a Business Change Project Manager, you’ll play a pivotal role in helping the council deliver excellent customer experiences across all channels and modernise the way we work. You’ll lead customer-centred change projects that improve digital services, enable staff to be more productive, reduce costs, and make better use of technology.

Responsibilities

• Managing delivery of business change projects, creating clear deliverable plans, managing staff resources and engagement with Sponsors.




• Contributing to discovery work and business case development to build the case for change and ensure delivery of value for customers and the council.




• Working collaboratively across multiple teams and with partners to turn user and business needs into clear deliverables.




• Navigating risks, managing budgets, and keeping projects on track to achieve outcomes.




• Measuring the impact of change to ensure benefits are realised and improvements are sustained.

Qualifications

• Experience of delivering projects using Waterfall and/or Agile methods.




• Strong interpersonal skills and the confidence to work effectively with a wide range of stakeholders.




• Ideally, experience working in council or public sector multi-disciplinary organisations (however not essential).




• An innovative, self‑motivated, open‑minded and flexible approach.




• A genuine enthusiasm for making services and local government better.

Benefits

• Pension scheme: career average pension with generous retirement benefits, lump sum and pension for dependants.




• Flexible working available on request, subject to operational requirements.




• Part‑time and job share opportunities – full‑time vacancies are open to job share.




• A variety of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.




• 25 days holiday rising to 31 days (depending on local government service).




• Extensive learning and development opportunities.




• Employee assistance programme – 24/7 confidential advice and support on personal, work, family and relationship issues.




• Season ticket loans and discounts for public transport.




• Cycling to work scheme.




• Stevenage Credit Union benefits.




• Employee discounts via monthly paid membership of the Civil Service Sports Council.




• Discounted health and fitness membership.




• Trade union membership available for a small fee.

Equal Opportunities

Stevenage Borough Council is committed to Equal Opportunities for All.

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