**Job Identification:** 208418
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Salary** Competitive
Waldorf Astoria London – Admiralty Arch is seeking a Guest Relations Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London u2013 Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Cafu00e9 Boulud by Daniel Boulud – bringing together two of the worldu2019s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hiltonu2019s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worldu2019s most sought-after destinations.
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2026**
_Proudly voted by our Team Members_
**A World of Rewards**
Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industryu2011leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 daysu2019 holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
**Here’s what you’ll do during a typical day:**
A Guest Relations Manager curates exceptional, highly personalised experiences for VIP and longu2011stay Guests, ensuring their individual preferences and requirements are seamlessly communicated across all hotel departments to deliver an outstanding stay.
As a Guest Relations Manager, you will be entrusted with managing the needs of VIP Guests and overseeing their journey from arrival to departure, creating impeccable first impressions and lasting connections. You will perform the following responsibilities to the highest luxury hospitality standards:
Personally welcome, greet, and assist Guests upon arrival, ensuring a warm, polished, and memorable lobby experience Act as the principal point of contact for VIP Guests, ensuring all relevant departments are fully informed of preferences, expectations, and special arrangements Engage with Guests to proactively seek feedback, responding to enquiries and requests with discretion, efficiency, and warmth Serve as a dedicated liaison for longu2011stay Guests (14 nights or more), ensuring comfort, familiarity, and a sense of belonging throughout their stay Manage, document, and resolve Guest feedback or concerns promptly, professionally, and empathetically Maintain an exceptional standard of service across Reception, the Lobby, and the Executive Lounge at all times Demonstrate comprehensive knowledge of the hotelu2019s facilities and services, identifying discreet opportunities to enhance the Guest experience through thoughtful upu2011selling and promotion Introduce creative and tasteful ideas for lobby and reception seasonal du00e9cor, enhancing ambience, elegance, and a sense of occasion Recognise and reward loyal and repeat Guests, tailoring gestures in line with Guest preferences while adhering to budget guidelines Foster positive communication and professional relationships across all hotel departments Ensure appropriate staffing levels are maintained to meet operational and service demands Attend and actively contribute to leadership meetings Ensure full compliance with hotel security procedures, fire regulations, and all health and safety legislation Operate frontu2011ofu2011house systems and property management platforms in line with brand policies and procedures Support other departments as required to ensure seamless hotel operations
**What are we looking for?**
Guest Relations Managers serving Hilton brands consistently act on behalf of our Guests, working collaboratively with colleagues to deliver exceptional standards of service. The successful candidate will demonstrate the following attributes, behaviours, and capabilities:
Previous managerial experience within a customeru2011focused or serviceu2011driven role The ability to listen attentively, anticipate needs, and respond confidently to highu2011expectation Guests Exceptional leadership, interpersonal, and communication skills Strong accountability, resilience, and emotional intelligence A genuine commitment to delivering consistently elevated Guest experiences The ability to perform effectively under pressure in a fastu2011paced luxury environment Flexibility and adaptability across a variety of operational scenarios
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Proven experience within a luxury hospitality environment A genuine passion for creating memorable, personalised Guest experiences A high level of IT proficiency
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**Join an Award-Winning Workplace Culture**
At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel.
Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why weu2019re more than a great place to stayu2014weu2019re a great place to work….