Assistant Operations Manager

We now seek to make the following appointment:

Role:Assistant Operations Manager

Salary:£28,000 per annum

Contract: Permanent Annualised Hours – this involves working a set number of hours over the year, rather than per week. Longer hours may be worked over our busy high season months, and less hours may be worked during our slightly quieter low season months.

Hours: 1950 hours per year (must be fully flexible to work daytime, evening and weekend shifts)

Staff Benefits:

• Working for an award-winning organisation that values creativity
• Getting to know the MAC tickets your path to becoming an insider
• 35% staff discount in our café bar
• Membership of Lena by Inspire employee assistance programme
• Employer pension contributions
• Free Flu jab
• Free eye test for VDU users
• Cycle to work scheme

About the Role

Reporting to the Operations Manager, you will be responsible for ensuring that all customers and visitors to the MAC receive the highest standard of service and quality, and that events run smoothly from start to finish. You will ensure the highest possible standards of safety, stewarding, sales and service to MAC visitors, from the welcome on arrival to the farewell on departure.

You will be responsible for handling facility/venue related queries and ensuring that performances can commence, resume and conclude in an organised, timely manner. You will be able to work flexibly across the galleries, theatres, Café/Bar, events and workshops, ensuring a consistent high level of service to all areas.

You will be expected to work daytime, evening and weekend shifts subject to performance schedule. You will supervise all frontline staff delivering hires and event catering, café/bar, ushering, distributing programs, coat check, wayfinding, general information, welcoming groups, gallery invigilation, retail sales, and other duties as assigned.

Essential Criteria

1. 5 GCSEs or equivalent grade C or above

• Managerial Experience: At least 2 years experience in a managerial or supervisory role is essential, ideally within an arts or nonprofit setting or customer facing role.
• Team Leadership:At least 2 years experience leading and developing teams, including staff, volunteers, to achieve collective goals.
• Operational Efficiency: Proven track record of improving operational processes and contributing to an organisations success.
• Customer Care: Experience of working with a wide range of customers and members of the public.
• Sales experienceto include handling cash and proactively selling to customers including experience of using EPOS systems or similar.

Desirable Criteria

• Level 3 qualification in Events Management, Hospitality, or Leadership (or equivalent)

1. Multicultural Experience: Experience working in a multicultural and diverse arts environment, with a proven ability to engage with artists, audiences, and communities from various backgrounds.
2. Event Coordination: Experience in planning and executing events, including managing logistics and collaborating with multiple stakeholders.

To Apply

Please read the information in the job description and send your CV by clicking in the apply button below with the following attachments in Word or PDF format only (we cannot accept links to online CVs, profiles, document downloads or psd files etc)

• Your CV, no more than 2 A4 pages long, including your name, home address, email, and contact number,?
• A cover letter, no more than 500 words long, outlining why youre a suitable candidate for the Assistant Operations Manager role based on the criteria in the job description. Please include the names, addresses, email, phone number and occupations of two people, not related to you, to whom references may be obtained. One of your referees must be your current or most recent employer.
• A completed equal opportunity monitoring form.??

The closing date for receipt of applications for the above post is midday on Wed 8 July 2026.

Please note that we are unable to consider any applications which are received after the deadline. If you have not heard from us by 17 July 2026, please assume that you have been unsuccessful on this occasion.

Interviews for this post will take place on W/C 13 July 2026, if you cannot make an offered interview time, we may not be able to give you an alternative.

We are an Equal Opportunities Employer.

We particularly welcome applications from Black and Global Majority, disabled and LGBTQI+ candidates who are under-represented across the sector.

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