Customer Operations Team Lead — Hybrid, Growth & Impact

CITB is seeking a Customer Operations Team Leader located in Peterborough/Bircham. You will lead and supervise a team to ensure exceptional customer contact and processing across various channels.

Your responsibilities include motivating the team, driving workflow efficiency, and maintaining high service standards. The role will initially be onsite for training before transitioning to a hybrid model. You will oversee a full-time position with competitive benefits including 25 days holiday, a pension scheme, and professional development opportunities.

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