Delivery Manager

Your new role

• Lead the current shift schedule from fragmented, locally managed cleaning arrangements to a standardised, efficient, digitally enabled service aligned with industry benchmarks.
• Uncover issues, validate information, and implement new systems, processes, and governance frameworks.
• Manage Cleaning Supervisors and around 50 part‑time Operatives, driving accountability, improving performance, and supporting behavioural and cultural change.
• Deliver the transformation programme across core areas: service transformation & integration, leadership & performance management, service redesign, digital transformation, productivity & benchmarking, audit, governance & compliance, financial management, and operational engagement.

What you’ll need to succeed

• Strong operational leadership experience in cleaning, soft FM, industrial services, or similar operational settings.
• Experience managing frontline teams, embedding new processes, and driving change in a hands‑on, practical way.
• Strong people‑management skills, including the ability to handle difficult conversations and support cultural change.
• Experience in implementing or embedding new systems, processes, or digital tools with a proactive, investigative mindset.
• Ability to work at pace, manage multiple priorities, and deliver against clear expectations.
• Desirable experience with TUPE or organisational change; public‑sector experience is advantageous but not essential.

What you’ll get in return

In return for a 6‑month assignment you will play a central role in shaping and modernising cleaning services across Sandwell, receive a competitive day rate of £300, enjoy a hybrid working arrangement, and have the flexibility of occasional travel within a 5‑mile radius. You will work closely with an engaged Head of Service and gain opportunities to influence culture, embed new systems, and drive real operational change within a supportive environment.

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