Technical Application Professional (South UK)

Turn scientific expertise into real-world impact by empowering customers to get the most from cutting-edge diagnostic technology.

Proclinical is seeking a Technical Applications Professional to support customers across a defined regional territory. In this field-oriented role, you will combine your scientific expertise, technical problem-solving skills, and stakeholder engagement abilities to help end users optimise the use of complex diagnostic technologies while delivering a high-quality customer experience. This position involves regular travel within the assigned area.

Responsibilities

• Act as a technical and applications expert, supporting laboratories in the effective use of diagnostic platforms.
• Deliver engaging training sessions for both new and existing users, ensuring confidence in operating and optimising systems.
• Provide advanced troubleshooting and guidance to resolve complex technical and applications-related issues efficiently.
• Support the full customer lifecycle, from pre-site assessments and installations through to post-implementation support.
• Build and maintain strong, long-term customer relationships to drive satisfaction and retention.
• Identify opportunities to expand existing accounts and gather insights from competitor sites to support business growth.
• Represent the organisation at conferences, trade shows, and customer events, providing both technical expertise and commercial awareness.
• Collaborate with cross-functional teams such as Sales, Field Service Engineering, Marketing, Technical Support, and Customer Service to ensure a seamless customer experience.

Key Skills and Requirements

• Bachelor’s degree in Life Sciences, Biomedical Sciences, or a related discipline.
• Proven experience within a diagnostic laboratory environment, with strong applications knowledge.
• Solid understanding of diagnostic technologies, with the ability to confidently support associated products and services.
• Proficiency in Microsoft Office and familiarity with CRM/ERP systems (e.g., Salesforce, Oracle or similar platforms).
• Knowledge of local accreditation standards and clinical training requirements relevant to medical devices.
• Excellent communication and interpersonal skills, with the ability to explain complex scientific concepts to diverse audiences.
• Strong analytical and troubleshooting skills, with a structured approach to problem-solving.
• Confidence in delivering training sessions to a variety of user groups.
• Ability to interpret scientific literature and communicate key insights effectively.
• Full UK driving licence and willingness to travel extensively within the assigned territory.

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