Senior Account Manager

You’ll be the key contact for some of our client’s most significant accounts, ensuring long-term satisfaction, retention, and growth through strong commercial management and exceptional service.

Key responsibilities

• Manage and renew key accounts with energy consumption above approximately 50GWh, encompassing both electricity and gas customers
• Oversee and coordinate complex tenders from enquiry to deal acceptance, ensuring efficient and professional handling of bids to secure contract renewals and negotiate favourable terms for the client
• Determine pricing and deal structures to optimise propositions and drive growth
• Collaborate with the Trading Desk team to structure appropriate proposals and products, tailoring solutions for key accounts
• Monitor account performance and identify opportunities for growth and upselling, exploring and developing new products and opportunities
• Achieve targeted financial growth through retention and upsell/cross-sell, significantly contributing to the company’s revenue and market share
• Manage internal stakeholders in Operations, Finance, and CRM to ensure high levels of overall customer experience and satisfaction
• Drive innovation to enhance the customer offering, staying updated on market trends and changes in the energy industry, acting as an industry expert for customers and enhancing the customer proposition

Skills required

• Strong interpersonal skills, confident, credible, persuasive, and a collaborative team player
• Results-oriented and ambitious
• High attention to detail whilst meeting multiple and competing deadlines
• Fast learner, open to acquiring new skill
• Excellent written and verbal English communication and analytical skills, with the ability to translate complex information into a professional and clear form
• Customer-centric mindset with a focus on innovation, value creation, and execution
• Holds a full driving licence

Experience required

• Demonstrable experience in similar roles with tangible delivery
• Extensive experience in UK I&C energy markets, specifically knowledge and experience of the mechanisms/management of flexible supply products
• Proven experience in key account management and commercial negotiation

#J-18808-Ljbffr…