Head of Retail – Catering

Company: WSH Group
Apply for the Head of Retail – Catering
Location: London
Job Description:

Head of Retail – Catering

Location: City, London

Salary: up to £48k

Benefits

  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 weeks enhanced maternity leave
  • Secondary carer leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our Perkbox app; high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme

Responsibilities

  • Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
  • Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
  • Continually look to develop your team through mentoring, training, recognition, and empowerment
  • Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
  • Achieve business critical KPI’s including Health and Safety, Sustainability, Financial and Governance

Qualifications and Experience

  • You thrive on getting the best out of people and maximising commercial opportunities. You draw satisfaction from managing, training and supporting a team
  • You demonstrate a genuine passion for food & service, with a strong eye for detail in service standards, innovation and merchandising
  • You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met
  • Have experience in an managerial role in contract catering or hospitality
  • Thrive on delivering a great customer experience and leading by example
  • Able to demonstrate your analytical approach to problem solving

About BaxterStorey

For almost 20 years, BaxterStorey has created beautiful spaces, exciting menus and friendly teams in offices, stadiums, cathedrals and universities, delivering hospitality experiences that customers deserve.

Equity, Diversity, and Inclusion (ED&I)

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

We encourage you to apply

Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

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Posted: June 25th, 2026