Service Supervisor – Service Operations

Service Supervisor – Service Operations

Location: Static Site – Canary Wharf – Days / some night shifts as required

Job Type: Full Time – £DOE + Appropriate Package

Job Purpose

To provide essential support to the Field Line Manager, leading a diverse team of engineers, ensuring the seamless delivery of all engineering services within KPI guidelines. This position offers a blend of leadership, technical expertise, and strategic planning, making it ideal for a proactive and motivated individual ready to make a significant impact.

Key Accountabilities

• Create an environment where engineers are motivated to achieve their best, leading by example with a strong commitment to excellence.
• Work closely with the Field Line Manager to develop and implement strategies that promote continuous improvement and enhance team efficiency.
• Provide mentorship and training to team members, helping them develop their technical skills and fostering a culture of ongoing learning and development.
• Assist in the induction of new team members, ensuring they are fully prepared with the necessary skills and knowledge to excel in their roles.
• Actively participate in engineering tasks, providing practical, on-the-ground support and troubleshooting complex systems, products, and issues.
• Offer over-the-phone technical assistance to team members, helping them resolve challenges swiftly and efficiently.
• Regularly conduct health and safety audits within the engineering team, identifying areas for improvement and ensuring compliance with safety regulations.
• Develop and enforce action plans to address any safety concerns, maintaining a safe working environment for all team members.
• Monitor and ensure that all engineering tasks are completed to the highest standards, meeting both customer expectations and business objectives.
• Serve as the primary communication link between field operations and the office, ensuring clear and consistent information flow.
• Facilitate feedback from the field to management, helping to refine processes and improve service delivery.
• Plan and schedule work assignments, effectively organising personnel and material resources to meet project timelines and objectives.

About You

• Experience with Gent and Notifier systems.
• Proven experience in field electrical and supervisory/management.
• Considerable demonstrable Fire Systems industry experience.
• Industry specific qualifications (FIA or equivalent).
• You must be fully qualified, with a certificate in IOSH or SSSTS (Health and Safety).
• Proficiency in MS Office (Outlook, Word, Excel).
• Strong leadership and communication skills.
• Excellent customer service skills.
• Sound knowledge of contract terms and pricing.
• People management skills.
• Hold a full driving licence.
• Ability to create and build strong relationships, with a professional approach.

What We Offer

• Competitive salary.
• Supportive and professional team environment.
• Opportunities for training and career development.
• Employee social and engagement initiatives.
• Employee referral scheme.
• Van/Fuel Card/Uniform.
• The chance to be part of a reputable company in the fire and security industry.

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