Business Support Apprentice
Location: Coatbridge
Contract: Apprentice Fixed Term, Monday to Friday – 8am – 4.30pm
Salary: Offering the nationally agreed apprentice pay rates, plus excellent company benefits. You will be paid for your normal working hours plus study time.
Training Provider: QA
Start Date: 3 August 2026 (Provisional)
Entry Criteria: No formal qualifications required / Pre‑apprenticeship / Potential to work towards SVQ level 6 & 7. Candidates will undertake a pre‑employment assessment and interview.
To be successful with your application you must live in a North Lanarkshire postcode.
Mears North Lanarkshire are looking for a motivated and detail‑oriented Business Support Apprentice to join our team. This is a fantastic opportunity to gain hands‑on experience in administrative processes and support the delivery of critical services within a fast‑paced environment.
About The Role
An enthusiastic apprentice who will work under the direction, guidance and supervision of an experienced mentor to support the delivery of excellent refurbishment, repairs and maintenance service, whilst working to achieve a number of skills and qualifications.
The employee will be based out of our Coatbridge office. The primary responsibility will be taking customers’ calls. This is done individually but there is a team around for support and advice throughout the working day.
Accountabilities
- Receiving inbound calls from customers/service users
- Sending and responding to email communication
- Logging and investigating repairs.
- Completing assignments – apprenticeship (2 hours a day provided towards working on assignments)
- These assignments will be customer service based and will often, where possible, relate to the work they are currently doing within their job role.
Key Criteria
- Strong attention to detail and ability to manage multiple tasks.
- Good organisational skills and the ability to work under pressure.
- Effective communication skills, both written and verbal.
- A positive and proactive attitude towards learning and development.
- Strong IT skills, including Microsoft Office (Excel, Word, Outlook).
- Willingness to work within a team environment and support colleagues.
- Be able to establish and maintain good customer/client relationships.
- Understanding of the functions of Microsoft Office 365 – Word, Excel, Outlook.
- You must live in a North Lanarkshire postcode.
Benefits
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day – our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work.
- Chromebook provided – so you can study with the right equipment.
- Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, share save scheme, plus much more.
Other Details
All our roles require candidates to have the right to work within the UK; Mears does not currently offer visa sponsorship.
All our roles are subject to relevant DBS/Security checks before commencement of employment.
Equal Opportunities
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
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