IT Support Engineer

Requirements

• This role combines strong technical skills with an emphasis on delivery high level of customer service
• Desktop/technical Windows support experience or equivalent
• ServiceNow ticketing system (or similar ticketing system)
• Office 365 support
• Windows troubleshooting, diagnosing, imaging/deployment and software installation
• Installation/Troubleshooting of Software/Hardware
• Proven customer service background
• Able to comprehend and follow verbal and written technical instructions and scripts
• CompTIA A+ certification or equivalent skill set
• Individual must have ability to receive calls during the normal business day and after hours
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment
• Excellent verbal and written communication skills with emphasis in customer service
• Excellent interpersonal skills and ability to work collaboratively in a team environment

What the job involves

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals
• Serves as company liaison with customer on administrative and technical matters
• This position will be a client-based position working at a client site location
• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
• Windows, troubleshooting, diagnosing, imaging/deployment and software installation
• Provide technical support and incident management service desk functions (Service Now)
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS)
• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services (basic break fix for desktops, laptops.)
• Instructs customers in the operation and maintenance of basic Windows

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