Your new company Hays are working in partnership with a respected public-facing organisation that provides essential support services to individuals who have experienced trauma. The organisation is committed to delivering high-quality, compassionate support and maintaining the highest standards of professionalism and confidentiality.
Your new role Reporting to the Health and Wellbeing Business Support Co-ordinator, you will act as the first point of contact for individuals accessing the service. This is a varied and rewarding role combining reception duties, administration and records management. You will handle client enquiries, process registrations, maintain accurate records and support the wider administrative function.Key responsibilities
Client Services
- Act as the first point of contact for individuals, both in person and by telephone
- Respond to and resolve queries professionally and sensitively
- Provide guidance and support, including checking documentation
- Accurately record messages and refer queries where appropriate
- Process client consultation forms and incoming documentation in line with procedures
- Draft correspondence to clients and third parties
- Provide administrative support to the wider service
Records Management
- Maintain accurate electronic and paper-based filing systems
- Record all client interactions in line with organisational policies
- Ensure data accuracy and integrity at all times
- Collate and present information as requested
- Maintain strict confidentiality and adhere to data protection regulations
Reception & General Administration
- Participate in a rota to cover reception between 9am and 5pm
- Manage incoming calls and welcome visitors
- Provide front-line support and guidance to service users
- Provide administrative support to managers and the wider team
- Contribute to continuous improvement of administrative processes
Professionalism & Development
- Maintain high standards of personal accountability and conduct
- Promote a positive and collaborative working environment
- Adhere to organisational policies and professional standards
- Support ongoing service development and quality improvement
What you’ll need to succeed To be considered, you must meet one of the following:
- A minimum of 5 GCSEs (or equivalent) including English and Mathematics, plus at least 2 years’ relevant experience OR
- At least 5 years’ relevant experience in a similar environment
You must also demonstrate:
- Experience dealing effectively with vulnerable individuals, including those affected by trauma
- Experience maintaining electronic and paper-based administrative systems
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience updating and using databases to generate reports
- Strong written communication skills, including drafting formal correspondence
Desirable criteria
- Experience handling sensitive and confidential information in line with GDPR
- Previous experience working with vulnerable adults
What you’ll get in return
- Opportunity to work in a meaningful role supporting individuals in need
- 3-6-month assignment with immediate start
- £13.70 per hour
- Hybrid working
What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Skills:Admin Clerical Administration communication
Benefits:£13.70 per hour
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