Customer Service Team Leader — Drive Improvement & Coaching

Derby City Council is looking for a Team Leader to lead and develop a team of Customer Service Officers in a primarily office-based environment in Derby. The role involves motivating staff, managing performance, and ensuring excellent customer service standards are met.

Candidates should possess strong leadership qualities, exceptional communication skills, and a commitment to improving customer service delivery. This full-time position offers various benefits including flexible work arrangements and professional development opportunities.

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