**Job Identification:** 207904
**Job Category:** Food and Beverage
**Job Schedule:** Full time
**Salary** Competitive
Waldorf Astoria London – Admiralty Arch is seeking an Assistant Room Service Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London u2013 Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Cafu00e9 Boulud by Daniel Boulud – bringing together two of the worldu2019s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hiltonu2019s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worldu2019s most sought-after destinations.
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2026**
_Proudly voted by our Team Members_
**A World of Rewards**
Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industryu2011leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 daysu2019 holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
**Here’s what you’ll do during a typical day:**
As Assistant Room Service Manager, you will play a pivotal role in overseeing Room Service operations, ensuring an intuitive, refined, and memorable inu2011room dining experience for our Guests and Members. You will support the leadership of a highu2011performance team, drive commercial results, and uphold the highest standards of service excellence, quality, and financial stewardship.
Your responsibilities will include, but are not limited to, the following:
Provide inspiring and effective leadership to the Room Service team, ensuring operational targets are met and exceeded while supporting individual performance and professional growth Ensure full compliance with luxury brand standards, Forbes service criteria, and internal quality benchmarks Monitor and analyse guest satisfaction, proactively implementing enhancements to drive continuous improvement Maintain current awareness of culinary and service trends, proposing innovative concepts to elevate the range, presentation, and quality of Food and Beverage offerings Optimise revenue generation while maintaining strict cost control, identifying opportunities for efficiency and profitability Support the preparation and management of achievable budgets, forecasts, and shortu2011 and longu2011term departmental objectives Partner closely with the Training and Development team to ensure structured, ongoing learning through effective training calendars at all levels Uphold a robust internal control environment, ensuring full compliance with hotel and company policies, procedures, and governance standards
**What are we looking for?**
An Assistant Room Service Manager within Hilton luxury brands acts as a brand ambassador at all timesu2014championing service excellence, collaboration, and guestu2011centric leadership. To succeed in this role, you will demonstrate the following attributes, behaviours, and competencies:
Proven experience in a similar supervisory or management role within a luxury or upperu2011upscale hospitality environment Strong people management and leadership capabilities Wellu2011developed negotiation and influencing skills A consistently positive, professional, and solutionu2011oriented attitude Exceptional verbal and written communication skills Ability to remain composed and decisive in a fastu2011paced, highu2011service environment Impeccable grooming and presentation standards aligned with a luxury brand image
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience within a fiveu2011star or luxury hospitality setting Demonstrated experience with payroll management, budgeting, forecasting, and cost control Strong commercial acumen and a solid understanding of industry trends and market dynamics
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**Join an Award-Winning Workplace Culture**
At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel.
Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why weu2019re more than a great place to stayu2014weu2019re a great place to work….