**Job Identification:** 208161
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Salary** Competitive
Waldorf Astoria London – Admiralty Arch is seeking a Concierge to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London u2013 Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Cafu00e9 Boulud by Daniel Boulud – bringing together two of the worldu2019s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hiltonu2019s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worldu2019s most sought-after destinations.
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2026**
_Proudly voted by our Team Members_
**A World of Rewards**
Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industryu2011leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 daysu2019 holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
**Here’s what you’ll do during a typical day:**
A Concierge serves as a trusted ambassador and primary point of contact for Guests and VIPs throughout their stay, delivering personalised assistance and curated local insight with discretion and professionalism.
As a Concierge, you will shape the first and lasting impressions of the hotel experience. You will engage with Guests and VIPs throughout their stay, providing expert guidance on hotel services and the local destination, while upholding the highest standards of luxury hospitality. Your responsibilities will include:
Serving as a key point of contact for Guests, responding to enquiries efficiently, courteously, and with attention to detail Providing tailored information, recommendations, and booking services for a wide range of Guest requests, including city experiences, theatre tickets, dining reservations, medical services, and travel arrangements Accurately processing, handling, and delivering Guest messages and correspondence Coordinating the delivery, collection, and secure storage of Guest luggage with care and discretion Remaining fully informed of hotel services, daily VIP arrivals, special requests, and notable events Ensuring the lobby and entrance areas are maintained in an orderly, safe, and welcoming condition at all times Supporting Management as required, including responding calmly and effectively in emergency situations Consistently presenting a polished, professional image that reflects exceptional hospitality and Guest service Maintaining a clean, safe, and wellu2011organised working environment Adhering to all policies and procedures when operating frontu2011ofu2011house equipment and property management systems
**What are we looking for?**
A Concierge representing a Hilton luxury brand acts at all times in the best interest of Guests while working collaboratively with fellow Team Members. To succeed in this role, you will demonstrate the following attributes:
A positive, poised attitude with strong verbal and interpersonal communication skills A genuine commitment to delivering exceptional, personalised service Impeccable grooming and presentation standards Flexibility and composure when responding to varied and unexpected situations The ability to work independently with confidence, as well as collaboratively within a team Strong knowledge of the local area and its cultural, lifestyle, and hospitality offerings
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience working in a Concierge role within a hotel or luxury hospitality environment
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**Join an Award-Winning Workplace Culture**
At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel.
Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why weu2019re more than a great place to stayu2014weu2019re a great place to work….