**Job Identification:** 211520
**Job Category:** Call Center
**Job Schedule:** Full time
**Salary** Competitive
Waldorf Astoria London – Admiralty Arch is seeking a Restaurant Reservations Agent to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London u2013 Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Cafu00e9 Boulud by Daniel Boulud – bringing together two of the worldu2019s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hiltonu2019s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the worldu2019s most sought-after destinations.
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2026**
_Proudly voted by our Team Members_
**A World of Rewards**
Complimentary, nourishing meals provided while on duty Exceptional development programmes, designed to support and accelerate your growth at every stage Opportunities to make a meaningful impact through our industryu2011leading Corporate Responsibility initiatives Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage High street savings through Perks at Work 28 daysu2019 holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
**Here’s what you’ll do during a typical day:**
As a Restaurant Reservations Agent, you will serve as a key ambassador of the hotelu2019s dining and event experiences, acting as the primary point of contact for all restaurant and smallu2011scale event reservations. You will deliver intuitive, refined, and anticipatory service, ensuring every interaction reflects the prestige of an ultrau2011luxury hotel.
Key responsibilities include, but are not limited to:
Accurately manage and administer all restaurant reservations, private dining inquiries, and related guest correspondence, including confirmation and billing details Handle telephone, email, and written inquiries with polish, discretion, and efficiency, in full alignment with brand strategy and luxury service standards Maintain expert knowledge of all hotel food and beverage outlets, menus, experiences, and the local area to provide informed and bespoke recommendations Ensure reservations are secured, policies are adhered to, and cancellation or nou2011show charges are applied appropriately, protecting both guest satisfaction and revenue integrity Conduct thorough preu2011arrival and arrival quality checks to ensure all guest preferences and expectations are captured and delivered seamlessly Respond to all guest and client communications in a highly professional, warm, and composed manner, ensuring absolute accuracy and attention to detail Deliver prompt, refined service at all times while consistently upholding the hotelu2019s luxury brand standards Plan, coordinate, and execute smallu2011scale events including private dinners, lunches, afternoon teas, and special dining experiences within the hotel Build meaningful guest relationships through regular interaction, anticipating needs and fostering loyalty, repeat business, and expanded revenue opportunities Proactively identify and execute upselling opportunities to enhance the guest experience and drive incremental revenue Deliver an exceptional level of service that consistently exceeds guest expectations and reinforces longu2011term brand loyalty Ensure all BEOs and group function sheets are accurately prepared and handed over weekly to Food & Beverage Operations and Front Office teams for the upcoming 7u201310u2011day period, with all details confirmed and aligned with credit policies Conduct site visits, show rounds, preu2011event meetings, and postu2011event reviews as required
**What are we looking for?**
You will be guestu2011centric, detailu2011driven, and naturally aligned with ultrau2011luxury service values. To succeed in this role, you will demonstrate the following attributes and capabilities:
A genuine passion for delivering exceptional, personalized guest service A polished, confident telephone manner with outstanding verbal and written communication skills Exceptional organizational and administrative proficiency, with strong attention to detail Intermediate computer skills and comfort working across multiple systems
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a reservations, food and beverage, or luxury hospitality environment Further or higher education qualifications in hospitality, events, or a related discipline
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**Join an Award-Winning Workplace Culture**
At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel.
Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why weu2019re more than a great place to stayu2014weu2019re a great place to work….