Head of IT Service Management

Salary: £? – ? per year

Requirements

• Demonstratable background in ITSM management or leadership in complex service delivery environments
• Experience leading teams, including Service Delivery Managers
• Knowledge of service management tooling, including ServiceNow
• Knowledge of setting up SLAs and OLAs
• ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification
• Evidence of delivering services to standards such as ISO9001 or ISO2000:1
• Experience setting up ITSM strategy and change management within an established ITSM function
• Strong background in engaging with vendors, suppliers, and third parties
• Eligibility for, or existing, SC clearance

Responsibilities

• Provide strategic leadership for IT Service Management
• Oversee service delivery, continual improvement, stakeholder engagement, and customer satisfaction
• Lead and develop a team of service management professionals
• Ensure services are delivered efficiently and meet agreed performance targets
• Ensure services evolve in line with business and customer requirements

Technologies

• Support
• ITIL
• ITSM
• ServiceNow

More

We are recruiting a Head of IT Service Management for our client in Milton Keynes on a 6-month initial contract. This is a critical ITIL-focused ITSM role offering a rate of £600 per day, inside IR35, with a working pattern of 3 days onsite and 2 days remote. The position is SC cleared, and active SC is not required to be considered, though it is desirable to support faster onboarding.

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