Job Title: ServiceNow Technical Architect Manager / Associate ManagerLocation: London, Manchester or EdinburghLevel: Manager & Associate ManagerSalary: Competitive Salary & Package (Dependent on Experience)
A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world. The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernise work to achieve the full potential of the platform. In the era of AI, Accenture is investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already has an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business.
As a ServiceNow Technical Lead/Architect you
- Understand business challenges and architect system solutions with ServiceNow.
- Work with global clients across industries in a trusted advisor capacity to design and deliver new solutions.
- Provide leadership and technical design authority oversight on critical ServiceNow programmes at Fortune 500 clients.
- Influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors and stakeholders in solving governance, programme/project management, business process and technical problems.
- Be a continuous learner, undertake new certifications such as Certified Master Architect, and stay up to date on new ServiceNow applications.
- Seek out information about new ServiceNow applications and stay current on the latest offerings.
- Have access to the ServiceNow Business Group’s robust training and certification opportunities.
- Identify opportunities to provide additional value to clients and work internally with the ServiceNow account teams to progress.
- Drive continuous improvements of our implementation methodology and service offerings based on client experiences.
- Manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
- Be process-oriented and prefer order over chaos.
- Ask for help from peers and subject‑matter experts when needed.
- Have a strong background working with Enterprise Software companies and/or consulting companies.
Skills
- Knowledge and experience working with ServiceNow in development and technical architecture capacity.
- Experience leading teams of ServiceNow Developers as a technical manager and mentor, implementing quality standards such as code and architectural reviews.
- Minimum 5 + ServiceNow CIS certifications.
- Experience with three product lines outside of ITSM (e.g., ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.).
- Advanced scripting and integration skills – JavaScript, SQL, API Web Services.
- Experience integrating ServiceNow with cloud infrastructure (AWS, Azure, GCP).
- Security clearance is desirable, or the ability to obtain SC clearance is required.
What’s In It For You
In addition to a competitive basic salary, you will have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice.
Flexibility and mobility are required to deliver this role to deliver the first‑class services we are known for.
Closing Date for Applications: 31/07/2026
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
#J-18808-Ljbffr…