Are you an ambitious, quality-driven care leader looking to drive real operational excellence within a growing, specialist home care provider?
Prestige Nursing & Care Redhill is entering an exciting strategic phase focused on Conscious, Sustainable Growth. Our aim is to lead the care industry across Surrey by providing the absolute gold standard of personalised, private domiciliary, live-in, and complex care services.
About the role
As our Registered Branch Manager, you will hold CQC Registration and be the operational heartbeat of our office. You will lead, support and develop a dedicated staff team, ensuring that day‑to‑day delivery remains flawlessly compliant and that the carer capacity scales hand‑in‑hand with our growing private client base. We offer a supportive working environment with plenty of potential for learning and development, and a friendly, agile and flexible working culture.
Core Performance Areas
- Compliance & Governance Leadership: Achieve and maintain Registered Manager status with the CQC; oversee full branch compliance with CQC, ISO and legislative standards.
- Commercial & Revenue Growth: Drive sustainable branch revenue growth and meet core business KPIs; build key relationships and present professionally to prospective new clients.
- Workforce Capacity & Culture Management: Lead, develop and inspire office and field‑based teams; collaborate on recruitment pipelines and drive carer retention.
- Operational Control & Efficiency: Manage daily operations to ensure a highly responsive, cost‑effective, and safe service delivery; monitor branch KPIs and performance against targets.
- Relationship & Account Management: Nurture long‑term trust relationships with private clients, families and multidisciplinary stakeholders.
- Quality Assurance & Resolution: Manage branch‑level complaints and feedback, using them to drive continuous quality improvement.
Key Responsibilities & Tasks
- Achieve full branch compliance.
- Drive branch revenue growth and meet business KPIs.
- Be CQC registered for the branch by maintaining Registered Manager status.
- Manage daily operations to ensure cost‑effective service delivery.
- Assess branch performance against weekly and monthly targets.
- Ensure compliance with ISO and all legislative requirements.
- Maintain accurate records and manage all branch‑level complaints.
- Manage a team of Field Care Supervisors.
- Provide reports to Senior Management as required.
- Identify training and development needs for all branch staff.
- Present to prospective new clients.
- Maintain excellent relationships with existing clients.
- Handle key account management tasks.
- Advise on pay rate changes.
- Ensure effective placement of staff to meet client needs.
- Process weekly timesheets via the Rostering system.
- Occasionally support day‑to‑day responsibilities of the team.
- Champion internal customer service and perform any other reasonable tasks as directed by management.
Qualifications
- Confidence in promoting the branch.
- Self‑motivated attitude.
- Passion for managing and driving excellence.
- Excellent organisational skills.
- Outstanding leadership qualities.
- Commitment to equal opportunities and diversity.
- Alignment of personal and organisational values.
- Demonstrates behaviours associated with Prestige Nursing & Care values.
What we offer
- 28 days annual leave (including bank holidays), increasing by 1 day annually up to a maximum of 33 days over 5 years’ service.
- One additional paid day off for your birthday.
- Family‑friendly policies providing support, flexibility and additional time off when needed.
- Reward and recognition programmes acknowledging value, loyalty and going the extra mile.
- Annual leave purchase scheme to provide more time off during the year.
- Cycle Benefit Scheme to support healthier, more sustainable travel choices.
- Blue Light Card & Health Service Discounts.
- Wellbeing support via the Employee Assistance Programme (EAP) with a confidential phone line and online resources available 24/7.
- Career development and training opportunities.
Hours
Full‑time hours, Monday to Friday – 9am to 5pm with flexibility to suit business needs (plus on‑call expectations).
About your employer
You will be working with Prestige Nursing & Care, an established and growing brand, currently celebrating its 80th year.
Prestige Nursing & Care follows safer recruitment best practice for all appointments and, in line with CQC regulations, requires and will undertake enhanced DBS, right‑to‑work, reference and employment history checks.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way.
Equality, Diversity and Inclusion
Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice that discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.
We reserve the right to close this position early.
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