IT Incident & Problem Manager — RCA & Resolution Lead

Blackapple Solutions LLC is seeking an IT Major Incident / Problem Manager for a contract position (3-6 months) in Crawley, England. The ideal candidate will ensure root-cause analysis for major incidents and improve current management processes.

Excellent communication skills and a proven background in incident management are essential, along with relevant ITIL qualifications. Experience in a complex airport environment is a plus. The role involves coordinating responses to major incidents to minimize downtime.

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