Customer Success Manager (Forma Construction)

Responsibilities

• Reporting to the Senior Manager of Forma Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in the United Kingdom and Ireland.
• You will develop and manage high quality Customer Success Plans with your portfolio of customers.
• Also, you will partner with Autodesk Sales teams to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Forma Platform and document value delivered
• Be accountable for the relationship health of a selected portfolio of accounts
• Develop and manage high quality Customer Success Plans, documenting and evidencing the value delivered to our customers
• Improve Forma Adoption within these accounts by solving customer challenges with our technology, thereby increasing Monthly Active Users, Projects and functionality in use
• Mitigate any churn risk and guide expansion discussions
• Be an expert in our Autodesk Forma Platform, in current functionality and roadmap

Qualifications

• High proficiency in the configuration and administration of Autodesk Forma
• Ability to travel when required
• Proficient in problem solving
• Experience communicating the value of technology and its features to customers and users
• Familiar with the Construction Technology Ecosystem
• 3+ years experience in the Construction Industry or Construction Technology Industry (e.g., Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)
• In-depth knowledge of the construction industry and relevant processes
• Experience in building face-to-face relationships with multiple stakeholder groups on given projects
• You are passionate about digitisation and progress in the construction industry
• You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board room
• Day to day you must be excited by technology and happy to get into the product detail
• You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment

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